Real Estate$390M+ in annual losses

Rental Scam

Also known as: fake apartment listing, rental listing fraud, deposit scam

Scammers post fake rental listings for apartments or houses that don't exist or they don't own. Desperate renters pay application fees, security deposits, or first month's rent — and then discover the listing was fake.

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How it works

Rental scams target one of the most stressful decisions in a person's life: finding a place to live. Urban housing shortages, remote movers, and students looking from out of state are primary targets.

The listing: A scammer copies photos from a real Zillow or Realtor.com listing (or from an expired actual rental) and posts it on Craigslist, Facebook Marketplace, or Zillow itself, usually priced 20-30% below market.

The story: The 'landlord' is usually out of state — relocated for work, military deployment, missionary assignment, or an inheritance situation. They can't show the property in person but can mail keys. They need you to act fast because the property is in high demand.

The money grab: They require a security deposit, first month's rent, and often a 'credit check fee' wired or sent via Zelle, Venmo, Cash App, or wire transfer before anyone can see the property. Some scammers even ask for photos of your ID and a filled-out application with SSN — leading to identity theft on top of the theft of money.

The discovery: Once you arrive with your things, you find the property is occupied, doesn't exist at that address, or was never for rent. The 'landlord' is unreachable. Your money is gone.

Warning signs

  • Rental listed below market price for the area
  • Owner out of state and unable to show the property
  • Request for deposit or first month before seeing the property
  • Payment via Zelle, Venmo, Cash App, wire, or crypto
  • Photos that look too professional or show inconsistent details
  • Reverse image search of photos shows them on other listings
  • High-pressure 'someone else is interested' urgency
  • Request for full application with SSN before showing

Who does this target?

Students moving to new citiesMilitary familiesRemote workersUrban renters in tight markets

Where does it happen?

CraigslistFacebook MarketplaceZillowApartments.comZumper

What to do if you've encountered this

  1. 1.Stop all contact with the scammer immediately. Do not respond, do not send more money, do not try to "reason" with them.
  2. 2.Document everything — screenshots of conversations, phone numbers, email addresses, websites, and any transaction details.
  3. 3.If money was sent, contact your bank immediately. Wire and ACH reversals are measured in hours, not days.
  4. 4.Report the scam to the appropriate agencies:

Warning: After any scam, watch out for "recovery scammers" who promise to get your money back for an upfront fee. They are always a second scam. See our recovery scam warning guide.

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