Is This Amazon Email a Scam? How to Tell
Amazon is one of the most impersonated brands in the world. Scammers send fake order confirmations, delivery alerts, and Prime membership notices to steal login credentials and payment information.
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Scan Now — It's FreeCommon Amazon Scam Types
Example Scam Messages
These are examples of fake messages impersonating Amazon. Never click links in unsolicited messages.
“Your Amazon order #112-7389201 has been placed for $549.99. If you did not make this purchase, call 1-888-XXX-XXXX immediately.”
“Amazon Prime: Your membership payment was declined. Update your payment method at amzn-update.com to avoid account suspension.”
“AMAZON: Your package could not be delivered. Confirm your address: amz-delivery-update.com”
Red Flags to Watch For
- Emails from non-Amazon domains like @amazon-support.com
- Requests to call a phone number to cancel an order
- Links to websites that are not amazon.com
- Urgency to act immediately or lose your account
- Requests for payment via gift cards
Legitimate Amazon Contact Info
Visit amazon.com/help or use the Amazon app to check orders. Call Amazon customer service at 1-888-280-4331. Amazon will never ask for payment via gift cards.
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Think you've received a scam?
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Scan Now — It's Free